The Starbucks voice is evolving to unite our brand and meet our audience’s needs.
Functional means helpful—it organizes things in a clear way and anticipates our audience’s needs, helping customers have an easy, enjoyable experience in-store and online. Used primarily for wayfinding and ordering, this copy is so seamlessly integrated that it calls attention to the product—not itself. Functional doesn’t mean sterile; it means clear.
Expressive copy is where our brand personality unfurls with day-making thoughts. We use expressive moments on focal products to present a product truth in a fresh, relevant, interesting way. When we have the space, we tell a passionate coffee story. But even with just a few words, our copy can make you smile—always taking into account where our audience is interacting with us—and making every word count.